Contact information
Contact Information Policy
βWeβre here to help! Whether you have questions about your order, tracking, or details about the ChillPawβ’ Cooling Mat, feel free to reach out to our customer support team.
βCustomer Support Channels
βCustomer Support Email: Happytailsstore22@gmail.com
βResponse Time: We aim to respond to all inquiries within 24 to 48 hours (Monday β Friday).
βBusiness Hours: 9:00 AM β 5:00 PM (EST), Monday through Friday.
βBefore You Reach Out
βOrder Tracking: Please include your Order Number (e.g., #1001) and the full name used at checkout to help us resolve your issue as quickly as possible.
βReturns & Exchanges: For return requests or damaged items, please check our Return Policy first and attach photos of the product to your email.